Description based on the Specified Commercial Transactions Act

Distributor

Crosstrade Co., Ltd.

representative person

Representative Director Kaoru Tsuji

location

38-1 Senju Asahicho, Adachi-ku, Tokyo 120-0026

telephone number

050-3595-3759

Reception hours: 10:00-18:00 (excluding weekends and holidays)
*If it is outside of business hours, please contact us by email.

email address

info@cross-trade.net

Website URL

Product sales price

Please refer to each product page.

Required fees other than the product price

・Shipping fee: 550 yen or 220 yen nationwide. *Free shipping for purchases of 3,500 yen or more.

・Handling fee: Convenience store payment: 220 yen

*All prices include tax

payment method

We accept credit cards, Shop Pay, Apple Pay, Google Pay, Paypal, KOMOJU convenience store payment (prepayment), KOMOJU smartphone payment (PayPay, Merpay), KOMOJU Rakuten Pay, KOMOJU auPAY, deferred payment (Paydy), and bank transfer (prepayment).

Payment period

Credit card
Payment will be made at the time of your order. Billing will vary depending on your credit card's closing date and contract details, so please check with your credit card company.

Shop pay・Apple Pay・Google Pay・PayPal
Payment will be made at the time of your order. Billing will vary depending on the closing date and contract details of the credit card registered to your account, so please check with your card company.

KOMOJU - Convenience store payment Please pay within one week of the order date. A handling fee of 220 yen will be added to the product price.

KOMOJU - Smartphone payments (PayPay, Merpay)
Payment will be made at the time of ordering. For details, please refer to the help page of each payment method.
PayPay Help Page
https://paypay.ne.jp/guide/net-service/
Merpay Help Page
https://help.jp.mercari.com/guide/articles/565/

KOMOJU- Rakuten Pay・KOMOJU- auPAY
Payment will be made at the time of your order. Charges other than points and balance usage will vary depending on the closing date and contract details of the credit card registered to your account, so please check with your card company.

Pay later (Payday)
This is a payment method where you pay in full the month following your order.
When paying with PayD, a fee may be charged depending on the payment method. *Up to 390 yen for convenience store payments. For more information, please refer to the Pay Later (Pay Later) URL.
https://paidy.com/payments/

Please make payment within one week of the order date. Bank transfer fees will be borne by the customer.

Product delivery time

If you pay by convenience store or bank transfer, we will ship your order within 3 business days after confirming your payment.
For other payment methods, your order will be shipped within 3 business days after confirmation.

Returns and Exchanges

Returns and exchanges are possible only within 8 days of receiving the product.

If the product is defective, we will cover the cost. If the return or exchange is due to customer convenience, we will cover the cost for the first return, but from the second return onwards, the customer will be responsible for the cost.